Privacy policy

Last updated: October 18, 2026

1. Introduction

This Privacy Policy explains what information The Horology collects, how we use it, and the choices you have. It applies to this website and any The Horology storefront built on Shopify.

2. Information We Collect

  • Account & order information — name, email, shipping and billing address, phone number, and order history.
  • Payment information — handled directly by our payment processor (Shopify Payments and similar); we do not store full card numbers.
  • Device & usage data — pages visited, browser type, and general location, collected automatically via cookies and similar technologies.
  • Communications — messages you send us through contact forms, email, or customer support.

3. How We Use Your Information

We use your information to process and fulfill orders, provide customer support, send order and shipping updates, improve the Site, and — with your consent — send marketing emails about new drops and offers. You can unsubscribe from marketing emails at any time.

4. Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings.

5. Sharing Your Information

We share information with service providers who help us run the Site and fulfill orders — including Shopify (platform & payments), shipping carriers, and email/marketing tools. We do not sell your personal information to third parties.

6. Data Retention

We retain order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes, after which it is deleted or anonymized.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. Contact us to make a request.

8. Children's Privacy

This Site is not directed at children under 16, and we do not knowingly collect personal information from children.

9. Security

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

11. Contact Us

Questions about this Privacy Policy can be sent to our support team at supportgxa@gmail.com.