Last updated: October 18, 2026
The Horology does not accept returns or exchanges for change of mind. Please check product details, sizes and colours carefully before placing your order.
If your order arrives faulty, damaged or not as described, email supportgxa@gmail.com within 48 hours of delivery with your order number and clear photos of the issue. Once confirmed, we will arrange a replacement or a refund to your original payment method.
If you need to cancel, email us as soon as possible. We can only cancel orders that have not yet been dispatched.
Nothing in this policy affects your statutory rights as a consumer, including any rights you have under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.